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Refund Policy & Satisfaction Guarantee

Our Satisfaction Guarantee

At Lova Cleaning LLC, we are committed to providing an immaculate, "Executive" level experience. If any part of your service does not meet the standards outlined in our What’s Included checklist, we want to make it right.

The 24-Hour Reporting Window

​Because a clean home is subject to daily use and environmental factors, we require that any service issues be reported within 24 hours of your appointment's completion. Please email us at marshallmv@lovacleaning.com with a brief description and photos of the area.

Our "Make It Right" Process

If a deficiency is reported within the 24-hour window, we will schedule a complimentary re-clean of the specific area(s) in question. We aim to complete all re-cleans within 48 hours of the report.

Refund Exclusions

As a service-based business, we do not offer cash refunds, credits, or chargebacks for completed labor. Our policy is strictly to provide a re-clean of the unsatisfactory areas to ensure you receive the quality you paid for.

Deposit & Cancellation Policy.

  • The $20 Booking Deposit: A non-refundable $20 deposit is required to secure all appointments. This amount is applied toward your final service total.

  • Cancellations & Rescheduling: 

    • 24+ Hours Notice: You may reschedule your appointment at no cost, and your $20 deposit will transfer to the new date.

    • Less than 24 Hours Notice: If you cancel without rescheduling with less than 24 hours' notice, the $20 deposit is forfeited as a late cancellation fee.

    • Property Access (Lockouts): Our team allows a 20-minute grace period for property access. If we are unable to enter the property within 20 minutes of the scheduled start time, the appointment will be cancelled and the $20 deposit will be forfeited.

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