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Terms & Conditions

Services Provided

Lova Cleaning LLC provides professional residential and rental cleaning services. The scope of work for each service (Standard, Rental, Move-In/Move-Out) is detailed on our What's Included page.

Pricing & Payments

  • Estimates: Final pricing is based on the square footage and condition of the property. We reserve the right to adjust quotes if the actual condition differs significantly from the description provided during booking.

  • Payments: All deposit payments are processed securely via Wix Payments. All final service payments are processed securely via Clover. Payment is due at the time of service unless otherwise agreed upon.

Access to Property

If our team cannot enter the property within 20 minutes of the scheduled start time, the appointment will be cancelled and the $20 booking deposit will be forfeited.

Cancellations & Rescheduling

Please provide at least 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice will result in the forfeiture of your $20 booking deposit."

Service Exclusions & Liability

  • Safety First: As noted in our Service Exclusions, we do not handle biohazards, hoarding situations, or heavy lifting.

  • Liability: Lova Cleaning LLC is fully insured. While we treat your home with the utmost care, we are not liable for pre-existing damage or wear and tear (e.g., loose grout, old window seals).

  • Wall Cleaning: We provide light spot cleaning only. We do not perform full wall washing requests.

Satisfaction Guarantee

  • If you are not satisfied with your clean, please contact us within 24 hours. We will return to re-clean the specific area at no additional cost. For more details, please view our full Refund Policy.

Governing Law

  • These terms are governed by the laws of the State of Colorado.

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